l98 Frequently Asked Questions

Account verification on l98 requires a valid government-issued photo ID — typically your National ID Card (NID) or passport. You may also be asked for a selfie holding your ID to confirm the match. Providing accurate details during registration speeds up the KYC process significantly. Most accounts are verified within 24 hours during Bangladesh business hours.

To reset your l98 password, go to the login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive a one-time verification code via SMS. Enter the code, set your new password, and log in as normal. If you no longer have access to your registered mobile number, contact l98 support directly for assisted recovery.

No — l98 allows only one account per player. Duplicate accounts violate the platform's terms and conditions and may result in the permanent suspension of all associated accounts, including any pending withdrawals. If you accidentally create a second account, contact support immediately to have the duplicate closed before placing any bets.

To permanently close your l98 account, contact the support team via live chat or email and request account closure in writing. Before submitting the request, ensure your account balance is zero and all pending withdrawals have been processed. Account closure is typically completed within 48 hours. This action is irreversible, so please consider using a temporary self-exclusion period first if you simply need a break.

bKash deposits on l98 are processed instantly in most cases. Once you complete the payment in your bKash app and the transaction is confirmed, funds typically appear in your l98 wallet within 1 to 5 minutes. If your deposit does not reflect after 15 minutes, check your bKash transaction history to confirm the payment went through, then contact l98 support with your transaction ID.

The minimum deposit on l98 is ৳200 BDT. This applies across all accepted payment methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank Bangladesh. Depositing the minimum amount still qualifies you for active promotional offers, subject to each promotion's individual terms.

The minimum withdrawal on l98 is ৳500 BDT. Withdrawals to bKash and Nagad are typically the fastest, usually completing within 15 to 60 minutes during business hours. Bank transfer withdrawals may take 1 to 3 business days depending on your bank. There are no withdrawal fees charged by l98, though your payment provider may apply their own charges.

Yes, Nagad is fully supported for both deposits and withdrawals on l98. To withdraw to Nagad, navigate to the withdrawal section of your account, select Nagad as your method, enter your registered Nagad number, and confirm the amount. Funds are sent directly to your Nagad wallet, typically within the same hour for amounts below ৳50,000.

l98 does not charge any platform-side deposit or withdrawal fees. However, mobile financial service providers like bKash, Nagad, and Rocket may apply their own standard transaction fees based on your account type and transfer size. Always check your MFS provider's current fee schedule. Bank transfer deposits and withdrawals may also incur standard inter-bank charges depending on your bank's fee structure.

l98 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under line markets, and in-play live betting. Major tournaments covered include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Championship events, and bilateral series featuring the Bangladesh Tigers. Live betting markets refresh ball-by-ball during play.

Yes, l98 is fully optimised for mobile browsers and runs smoothly on any Android or iOS device without requiring a separate app download. Simply open your phone's browser, navigate to the l98 site, and log in. The mobile experience covers all game categories — cricket betting, live casino, slots, crash games, and fishing titles — at the same quality as desktop.

l98 offers hundreds of slot titles sourced from leading providers including Pragmatic Play, NetEnt, and Microgaming. Most slots carry RTPs in the range of 94% to 97%, which is clearly displayed on each game's information page. Popular titles include high-volatility jackpot slots and low-volatility daily play options. RTP values are certified by independent testing labs and reflect theoretical returns over millions of spins.

l98's live casino is powered by Evolution Gaming and Ezugi, streaming real human dealers from professional studios in real time. You join a table, place your chips before the betting timer closes, and watch the result unfold via HD video. Games include Live Baccarat, Roulette, Blackjack, Dragon Tiger, and Andar Bahar. A stable internet connection of at least 4G or Wi-Fi is recommended for the best experience.

All games on l98 use certified Random Number Generator (RNG) technology supplied by the original game providers. Slot and table game outcomes are independently verified to ensure randomness and fair play. Live casino games are conducted by trained human dealers under studio surveillance. l98 is committed to transparent fair-play standards, and game results cannot be manipulated by the platform or any player.

l98 offers a welcome bonus on your first qualifying deposit. The bonus amount and percentage match are detailed on the active promotions page at the time of your registration. To claim it, simply opt in during or after your first deposit. The welcome bonus applies to sports betting and casino games, giving new Bangladeshi players a strong starting balance to explore the platform.

A wagering requirement on l98 means you must place bets totalling a specified multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a 10x wagering requirement on a ৳1,000 bonus means you must wager ৳10,000 in eligible games. Cricket betting and slots typically contribute 100% toward the rollover. Always read the specific promotion's T&C for exact contribution rates and time limits.

Yes, free spins issued by l98 carry an expiry period, which is stated in the promotion terms at the time they are credited to your account. Typically, free spins expire within 24 to 72 hours of being awarded. Any winnings generated from free spins may also have their own wagering requirement before withdrawal. It is good practice to use free spins promptly after they are credited.

l98 rewards loyal players through an ongoing VIP programme. As you play and accumulate points, you progress through tiers that unlock benefits like higher withdrawal limits, personalised reload bonuses, dedicated account managers, and priority customer support. Bangladeshi players who are active in cricket betting and live casino tend to earn points faster. Contact support to enquire about your current VIP status.

It depends on the specific promotion. Some l98 bonuses are sports-only (cricket, football, kabaddi), while others are casino-only (slots, live casino, fishing games), and some are cross-category. The promotion details page clearly states which game categories are eligible. Using bonus funds in an ineligible game category may forfeit the bonus, so always confirm eligibility before wagering bonus balance.

l98 operates as a safe and reliable online gaming platform, employing 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held separately from operational funds to ensure security. The platform uses certified RNG technology and undergoes regular fair-play audits. l98 is committed to responsible gaming practices and serves adult players aged 21 and above in Bangladesh.

The minimum age to register and play on l98 is 21 years old. This applies to all game categories including cricket betting, slots, live casino, crash games, and fishing titles. l98 takes age verification seriously and reserves the right to request proof of age at any point. Any account found to be registered by a person under 21 will be closed immediately and any funds returned.

Yes, l98 provides responsible gaming tools including temporary time-out periods (24 hours, 7 days, or 30 days) and longer-term self-exclusion options. During a time-out or self-exclusion, you will be unable to log in, deposit, or place bets. To activate these tools, contact l98 support via live chat and request the appropriate restriction. l98 takes these requests seriously and processes them promptly, typically within one hour.

Yes, deposit limits are available on l98 to help you manage your gaming budget. You can set daily, weekly, or monthly deposit caps through your account settings or by requesting them via the support team. Once a limit is set, it takes effect immediately for reductions and within 24 hours for increases (the cooling-off period prevents impulsive limit increases). This tool is a practical way to stay in control of your spending.

If you feel your gambling is no longer a form of entertainment and is causing financial or emotional stress, take action immediately. First, contact l98 support to activate a self-exclusion or time-out — the support team is available 24/7 in Bangladesh Standard Time (BST, UTC+6). Step away from gaming entirely during the exclusion period and consider speaking with a trusted family member or mental health professional. You deserve support, and reaching out early makes a real difference.