Responsible Gaming at l98
Playing safe is playing smart. l98 provides tools and guidance to help every Bangladeshi player enjoy gaming within healthy limits.
Our Commitment to Responsible Gaming
At l98, we believe that gaming should always be an enjoyable leisure activity — never a source of financial stress or personal harm. Our platform is built for Bangladesh's online gaming community with player wellbeing at its core. We are committed to providing tools, resources, and a supportive environment that empowers every player to make informed decisions about their gaming habits.
Responsible gaming starts with awareness. Players should treat gaming as entertainment, set personal spending and time budgets, and never gamble with money they cannot afford to lose. Whether you are placing a cricket bet during the BPL season or spinning the reels on your favourite slot, l98 encourages you to stay in control at every step.
If at any point you feel that gambling is no longer fun, or that it is taking up too much of your time or money, please use the tools available on your l98 account or reach out to our 24/7 support team. There is no shame in asking for help — we are here for every player in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Player Protection Tools
l98 is strictly for players aged 21 and above. Age verification is required for all accounts.
Set daily, weekly, or monthly deposit caps on your account to stay within your personal budget.
Take a short break of 24 hours to 6 weeks from your account. Your balance stays safe during the break.
Exclude yourself from l98 for 6 months or longer if you need a full break from gambling activity.
Review your complete betting and deposit history at any time to track spending patterns and stay informed.
Our Bangladesh-based support team is available around the clock to assist players facing gaming-related concerns.
Healthy Gaming Habits
Maintaining healthy habits is the foundation of an enjoyable gaming experience. Here are practical guidelines that every l98 player in Bangladesh should follow:
- Set a strict budget before you start playing and stick to it — treat it exactly like any other entertainment expense.
- Never chase losses. A losing streak is a normal part of gaming — stepping away and returning with a fresh mindset is always the wiser choice.
- Take regular breaks during gaming sessions. Set an alarm or use the platform's session reminders to prompt yourself.
- Keep gaming in its proper place — your family, work, studies, and health always come first, before any gaming session.
- Never gamble when you are feeling stressed, anxious, upset, or under the influence of alcohol. Emotional states affect judgement significantly.
- Think of winnings as a welcome bonus, not a reliable income stream. Gaming outcomes are determined by chance, not strategy alone.
Recognising Problem Gambling
Problem gambling can develop gradually. Being able to recognise the warning signs early means you can take action before it seriously affects your life. If any of the following statements apply to you, it may be time to seek support:
You find yourself spending more money or time on gaming than you originally planned, and it feels difficult to stop.
You borrow money, sell belongings, or cut essential expenses (food, transport, bills) in order to fund your gambling activity.
Gambling occupies your thoughts constantly — you feel restless or irritable when trying to cut down or stop playing.
You hide your gaming activity from family or friends, or feel guilt and shame after a gaming session.
Deposit Limits & Time-Out Tools
l98 provides practical account controls that put you in the driver's seat. These tools are accessible directly from your account settings at any time and take effect immediately once applied.
Deposit limits allow you to cap how much you can transfer to your l98 account per day, per week, or per month. Once you set a limit, it cannot be increased immediately — there is a 7-day cooling-off period before any upward change takes effect. Reductions, however, apply instantly to protect you right away.
The time-out feature gives you a temporary break ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Your account balance remains intact and any pending withdrawals are still processed. You can extend an active time-out, but you cannot shorten it.
Both tools are designed with one principle in mind: making it easy to protect yourself and difficult to undo those protections in a moment of impulse. Contact our support team via [email protected] to activate any of these controls if you need assistance.
Self-Exclusion Programme
Self-exclusion is a powerful option for players who want a longer, more permanent break from gambling. When you self-exclude from l98, your account is suspended for a minimum of 6 months. During this period, marketing communications are blocked, you cannot create a new account, and our team will not re-activate your account before the exclusion period has fully expired.
Extended self-exclusion periods of 1 year, 3 years, or 5 years are also available. For players who need a permanent closure, we offer lifetime exclusion — a decision that cannot be reversed under any circumstances. We take this commitment seriously, and our team will honour every exclusion request with full respect for your privacy.
To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request'. Include your registered username and the exclusion duration you prefer. Our team will confirm the exclusion within 24 hours and process it immediately upon confirmation.
Getting Help & Support
Reaching out for help is a sign of strength, not weakness. If you are struggling with your gaming habits, or if someone you care about is showing signs of problem gambling, the following channels can provide immediate and confidential assistance:
l98 Player Support
Our dedicated support team is available 24/7 via email at [email protected]. They can help you activate deposit limits, set up a time-out, initiate self-exclusion, or simply talk through your concerns in confidence. All communications are private and handled with care.
Account Controls — Self-Service
Log in to your l98 account and navigate to the Responsible Gaming section in your account settings. From there you can immediately set deposit limits, activate a time-out, or begin the self-exclusion process without waiting for a support agent to assist you.
External Helplines in Bangladesh
If you need professional counselling beyond what l98 can provide, we encourage you to contact mental health and addiction support services in Bangladesh. Kaan Pete Roi is Bangladesh's emotional support helpline — reachable at 01779-554391. Additionally, the National Mental Health Institute (NIMH) in Dhaka provides addiction-related counselling services.
Protecting Minors
l98 has a zero-tolerance policy on underage gambling. Our platform is strictly for individuals aged 21 and above. During the registration process, all players must confirm their date of birth and consent to our terms. l98 reserves the right to request identity verification documents at any time, and accounts found to belong to individuals under 21 will be permanently closed and any funds held pending investigation.
If you are a parent or guardian and you believe a minor in your household has accessed l98, please contact us immediately at [email protected]. We also recommend using parental control software on shared devices to prevent access to online gaming platforms. Keeping login credentials private and logging out after every session are simple but effective steps every adult player should take.
l98's Ongoing Commitment
Responsible gaming is not a static policy document — it is an active, living part of how l98 operates every day. We continuously review our player protection measures, update our tools in response to industry best practices, and train our support staff to identify and assist players who may be at risk. Every update to our responsible gaming programme is communicated clearly to all active players.
We are proud to serve Bangladesh's growing online gaming community and we take that responsibility seriously. Whether you are a casual cricket betting fan during the T20 season or a regular slots player, your safety and wellbeing matter to us. l98 will always put player protection above profit — because a safe player is a happy player, and a happy player is what makes l98 the trusted choice across Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, and beyond.
Play Responsibly with l98
Browse our FAQ for more answers, log in to manage your account controls, or return to the homepage to explore our games safely.