Privacy Policy

Introduction

l98 is committed to protecting your privacy. This Privacy Policy explains what personal information we collect from users of the l98 platform (accessible at https://l98.asia), how we use that information, and the choices you have regarding your data. By accessing or using the l98 platform, you acknowledge that you have read and understood this policy.

We recognise that players in Bangladesh place considerable trust in us when they share their personal details to open an account, make a deposit via bKash, Nagad, Rocket, or Upay, or participate in our games. Protecting that information is a fundamental responsibility we take seriously across every aspect of our operations.

This policy applies to all personal information collected through the l98 website, mobile browser interface, customer support channels, and any promotional communications. Please read this document carefully and contact us at [email protected] if you have any questions.

Information We Collect

We collect three broad categories of information: details you provide directly, data generated when you use our platform, and information received from trusted third-party service providers.

Information You Provide Directly

• Full name, date of birth, and gender (for identity verification and age compliance — players must be 21 years or older).
• Contact information: email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other).
• Account credentials: username and hashed password. We never store plaintext passwords.
• Identity documents (such as National ID card or passport copy) where required for account verification under KYC procedures.

Usage and Technical Data

• Device information: device type, operating system, browser type and version, screen resolution, and IP address.
• Gameplay data: games played, bet amounts, win/loss records, session times, and game preferences.
• Navigation logs: pages visited, clicks, scroll depth, referral source, and time spent on each section of the l98 platform.

Information from Third Parties

• Payment processors (such as bKash, Nagad, Rocket, and Upay) may share transaction confirmation data with us for deposit and withdrawal verification.
• Identity verification partners may return the outcome of a document check (pass or fail) without us retaining a copy of the original documents beyond the required legal period.
• Analytics providers may supply aggregated demographic and behavioural insights that help us improve the platform experience for Bangladeshi players.

How We Use Your Information

We use the information we collect for the following purposes, each of which is necessary either for the performance of our services or for legitimate business interests:

• Account creation, management, and identity verification — including age verification to confirm players are 21 or above.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Providing 24/7 customer support and resolving disputes, complaints, or technical issues raised by players.
• Personalising the gaming experience — recommending cricket betting markets, slot titles, or promotions based on your past activity on l98.
• Fraud detection, responsible gaming monitoring, and anti-money-laundering (AML) compliance checks.
• Sending service-related communications (account alerts, security notices, transaction confirmations) and, where you have opted in, promotional messages about bonuses, tournaments, and cricket events.

Sharing and Disclosure of Your Data

l98 does not sell or rent your personal information to any third party. We only share data in the following limited circumstances:

• Service providers who assist us in operating the platform — such as payment processors, cloud hosting partners, and fraud-prevention vendors — under strict data processing agreements that prohibit them from using your data for any purpose beyond fulfilling their contracted service.
• Legal or regulatory authorities where we are required by law to disclose information — for example, in response to a valid court order or to comply with AML obligations.
• Business successors in the event of a merger, acquisition, or asset transfer — in which case users will be notified in advance and the acquiring entity will be bound by the same privacy commitments set out in this policy.

We require all third parties to respect the security of your data. We do not allow them to use your personal data for their own marketing purposes.

Payment Data & Financial Transactions

When you deposit or withdraw funds on l98 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction is handled by the respective payment service provider. l98 receives a transaction reference and confirmation status — we do not store your full mobile wallet credentials or card numbers on our servers.

All financial transaction records are retained in accordance with standard accounting and anti-money-laundering requirements. These records are used solely for dispute resolution, regulatory compliance, and fraud investigation purposes.

Cookies and Tracking Technologies

l98 uses cookies and similar technologies to improve performance, personalise your experience, and analyse platform usage. We use three categories of cookies:

• Essential cookies — required for the website to function correctly (e.g. keeping you logged in during a session).
• Performance and analytics cookies — used to measure page views, session lengths, and feature usage to improve the l98 experience.
• Preference cookies — storing your language, notification, and game display settings so they persist across visits.

You can control cookie settings through your mobile browser settings. Please note that disabling essential cookies may affect the functionality of the l98 platform — some features such as staying logged in may not work as expected.

Data Retention

We retain personal data for as long as your account is active or as necessary to provide our services. If you close your account, we will delete or anonymise your personal information within a reasonable timeframe, except where we are legally required to keep it longer — for example, financial transaction records may be held for up to 7 years to satisfy accounting and anti-money-laundering obligations.

Data that is no longer needed for any legitimate business or legal purpose is securely deleted or irreversibly anonymised so it can no longer be linked to any individual user.

Your Rights and Choices

As an l98 user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access — request a copy of the personal information we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data in your account profile.
• Right to erasure — request deletion of your personal data, subject to any overriding legal retention obligations.
• Right to restrict processing — ask us to pause or limit the way we use your data while a complaint or concern is being investigated.
• Right to object to direct marketing — opt out of receiving promotional messages from l98 at any time by contacting support or using the unsubscribe link in any marketing email.

We will respond to all legitimate data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to protect account security.

Data Security

l98 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our platform, secure hashed storage for passwords, access controls limiting which staff members can view sensitive account data, and regular security assessments of our infrastructure.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We encourage all players to use a strong, unique password for their l98 account and to enable any available two-factor authentication options to further protect access.

Third-Party Links

The l98 platform may contain references to payment providers, game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), or other service partners. This Privacy Policy applies solely to the l98 platform. l98 is not responsible for the privacy practices of any third-party services. We recommend reviewing the privacy policies of any external services you choose to interact with.

Age Restriction

l98 is strictly for adults aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21. If we become aware that a user is under 21, the account will be suspended, any funds returned, and associated personal data deleted in accordance with this policy. If you believe a minor has created an account on l98, please contact us immediately at [email protected].

Changes to ThisPrivacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the l98 platform after any changes to this policy constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you are always aware of how your information is being handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way l98 handles your personal data, our support team is available around the clock to assist you.

You can reach us at the following email address (plain text — not a clickable link):

[email protected]